Effective Date: [15 December 2017]
Last Updated: [15 December 2024]

At Poshace.com, operated by Figureout Enterprises, your privacy is our priority. We are committed to protecting your personal data and ensuring it is handled responsibly and transparently. This Privacy Policy explains the types of information we collect, how we use it, and the steps we take to safeguard your information. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

(a) Personal Data Provided by You

When you use our website or services, we may collect the following information:

• Name, shipping address, billing address, phone number, and email address.
• Account details, such as username, password, and security questions.
• Order information, including items purchased, payment confirmation, and delivery instructions.
• Customer support communications (e.g., queries or complaints).

(b) Information Collected Automatically

We use cookies and tracking technologies to collect information automatically, such as:

• Your IP address, device type, browser information, and network connection.
• Behavioral data, including browsing activity, items viewed, and preferences.

(c) Information from Third Parties

We may receive additional information from third-party service providers, such as:

• Logistics providers (e.g., DHL, FedEx, Blue Dart, and Delhivery) for order delivery.
• Payment gateways (e.g., Razorpay, PayPal) for secure transactions.

2. How We Use Your Information

We use your personal data for the following purposes:

• Order Fulfillment: To process payments, ship products, and provide order updates via email and SMS.
• Customer Support: To assist with inquiries, returns, and refunds.
• Improvement: To analyze website performance and enhance the user experience using tools like Google Analytics.
• Marketing: To send promotional updates (only with your consent).
• Security: To detect and prevent fraudulent activity or unauthorized access.

3. Data Sharing

We only share your data with trusted third parties under the following circumstances:

• With logistics providers to fulfill shipping and delivery.
• With payment processors to handle secure transactions.
• To comply with legal obligations or enforce our rights.

Note: We do not share customer data with dropshipping suppliers. All orders are fulfilled and shipped directly by us.

4. Cookies and Tracking

We use cookies to:

• Improve website functionality and provide personalized experiences.
• Track performance and gather analytics.
• Display relevant advertisements.

You can manage or disable cookies through your browser settings. However, disabling cookies may limit website functionality.

5. Your Rights

As a customer, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccuracies in your data.
• Deletion: Request deletion of your data (subject to legal obligations).
• Opt-Out: Withdraw consent for marketing communications.

To exercise these rights, contact us at support@poshace.com or call us at (960) 962 8888.

6. Data Security

We use industry-standard measures such as encryption and secure servers to protect your personal data. While we strive for the highest level of security, no method of transmission over the Internet is entirely secure.

7. Retention Period

Your personal data is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, and resolve disputes.

8. Children's Data

Our website is not intended for children under 16 years of age. If you believe a child has provided personal information, please contact us to request its deletion.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be reflected on this page, and we will revise the "Last Updated" date accordingly.

Contact Us

For questions or concerns about this Privacy Policy, please reach out to us:
Email: support@poshace.com
Phone: (960) 962 8888