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Return & Exchange Promise

At Poshace.com, we strive to provide the best shopping experience by ensuring that every customer is satisfied with their purchase. Our **Return & Exchange Promise** guarantees a simple, transparent, and hassle-free process for returns and exchanges.

1. Eligibility for Returns & Exchanges

If you’re not completely satisfied with your purchase, you may return or exchange your item(s) within 7 days of delivery. The following conditions apply:

  • Products must be returned in their original packaging, unused, and with all tags intact.
  • Items that are damaged, altered, or not in their original condition due to customer handling will not be eligible for returns or exchanges.
  • Perishable items, personalized products, and final sale items are non-returnable.

2. Our Return Process

Returning a product to Poshace.com is easy and convenient. Simply follow these steps:

  1. Contact our customer support team at support@poshace.com to initiate your return or exchange request.
  2. Provide your order number, product details, and the reason for return or exchange.
  3. Our team will arrange for a pickup of the product from your location or provide you with instructions for shipping the product back to us.
  4. Once the product is received and inspected, we will process your return or exchange within 7 business days.

3. Refund Policy

We promise a full refund for eligible returns under the following conditions:

  • Refunds will be processed to your original payment method within 7-10 business days after the return is inspected and approved.
  • Shipping charges and handling fees are non-refundable unless the return is due to a defective or incorrect product.
  • In cases where the returned product is found to be used or damaged by the customer, no refund will be issued, and the product will be returned to the customer.

4. Exchange Policy

If you wish to exchange your product for a different size, color, or variant:

  • Ensure the product is in its original condition with all packaging and tags intact.
  • Contact us at support@poshace.com to check the availability of the requested item.
  • We will arrange for a pickup and deliver the replacement item at no additional cost (one free exchange per order).

5. Exceptions

The following items are not eligible for returns or exchanges:

  • Perishable goods (e.g., food, beverages).
  • Personalized, customized, or made-to-order items.
  • Final sale or clearance items.

6. Damaged or Defective Products

If you receive a damaged or defective product, we apologize for the inconvenience. Please contact us immediately at support@poshace.com or call us at (960) 962 8888. We will arrange for a replacement or refund after verifying the issue.

7. Our Promise to You

At Poshace.com, we take pride in offering the most exclusive and curated products from around the world. Our **Return & Exchange Promise** ensures that every customer enjoys a risk-free shopping experience with complete peace of mind. Your satisfaction is our top priority, and we are always here to help.

Contact Us

For any questions or assistance regarding returns or exchanges, please get in touch with us: